Installation and Service Technician

PURPOSE

Help Amramp make life better for our incredible customers! Everyday you will make someone’s life better when you install an Amramp product–guaranteed! You might even get a hug. We are a leading national manufacturer and distributor of accessibility products. We were founded in 1998 and with over 50 locations in US and Canada. With this local operation celebrating over 24 yrs in business.

• Prior experience with power tools/equipment required. If you’re handy and can use basic hand tools, we can teach you the rest.
• This position requires travel time to customers homes in company provided vehicle.
• Must have a flexible schedule as overtime is mandatory during peak times.

OVERVIEW:

The Installation & Service Technician will be primarily involved with the installation, service, and preventative maintenance of Amramp products throughout greater Massachusetts and Rhode Island. Most installations are outside the home.

Technicians will work in pairs and will be paired based on need and availability. Being professional and respectful is always required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform installation of Amramp products. This includes but is not limited to resource allocation, customer and sub-contractor communication, expense tracking, final audit, etc.
  Construction sites consist of hospitals, long-term care facilities as well as private residences, etc.
• Install all Amramp products and systems per Amramp standards.
  Perform on-site troubleshoots at installation sites for the purpose of gathering all required information to plan and complete an installation.
• Perform on-site audits of in progress and completed installations to ensure compliance with company standards.
  Interact directly with owners and staff at Hospitals, Nursing Homes, private residences, Group Homes, etc. while performing the above functions
• Train the end-users of the equipment on the operational aspects of the equipment sold and installed.
• Perform service repairs and scheduled preventative maintenance as required.
• Maintain the company service and installation vehicle in good operating condition and cleanliness.
• Maintain the van inventory in an orderly fashion, at proper levels, and account for all items used in the performance of service and installation functions.
• Additional responsibilities as requested or required by management.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

COMPETENCIES:

• Identifies and resolves problems in a timely manner
• Able to read and interpret written information
• Able to deal with frequent change, delays, or unexpected events.
• Is consistently at work and on time.
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Commits to long hours of work when necessary to reach goals
• Works quickly
• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Reports potentially unsafe conditions
• Uses equipment and materials properly

LANGUAGE SKILLS:

Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

EDUCATION, EXPERIENCE & TRAINING:

High School Diploma or general education degree (GED); and 1 to 2 years of related experience and or training; preferably in building construction, mechanical, electrical and plumbing methods.

CERTIFICATES, LICENSES OR REGISTRATIONS:

• OSHA 10 Hour Certification required (we will provide this training if you don’t have it); OSHA 30 Hour Certification preferred, but not required.
• A valid U.S. Driver’s License with minimal driving infractions.

COMPUTER SKILLS:

Proficiency in Windows applications, Microsoft Word, Excel, and Outlook is required.

PHYSICAL DEMANDS:

The employee may frequently stand, walk, climb, stoop, kneel or crouch during shift. Employees will be required to regularly use their hands to finger, handle, feel and reach with hands and arms. The employee must be able to regularly lift, push, pull and or move up to 75 lbs.

EOE/M/F/D/V

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not construed as a complete list of all responsibilities, duties, and skills requires of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.