Purchasing a ramp is an important decision – it’s about independence, safety, and freedom, and about staying connected with loved ones and the community. Whether you reach out to us online or via our call center, we are committed to guiding you through the process with care and attention. Here’s a more detailed look at each step of your journey when you purchase a ramp from Amramp Accessibility.
Step 1: Reaching Out
The journey begins when you decide to reach out to us. We offer two convenient ways for you to get in touch:
Submit a Form on Our Website: When you fill out the form on our website, you’ll be asked to provide as much information as possible about your needs. You may not have all the details, and that’s okay—we’ll work with the information you provide. Once you submit the form, you’ll receive an automatic reply confirming we’ve received your inquiry. Our goal is to reach out to you by the end of the following business day to discuss your needs and begin the next steps in the process.
Call Our Call Center: If you prefer to speak directly with someone, you can call our customer service center. Our friendly call center team based out of our headquarters in Randolph, Massachusetts will guide you through the process, asking you all the questions we need to know to understand how to best help you. We’ll live transfer you to your local Amramp, who will take the time to discuss your specific needs and understand the best solution for your situation.
At this point, our goal is to make sure that your experience is as seamless and convenient as possible. Whether you choose to submit a form or call us directly, our friendly and knowledgeable team is ready to guide you every step of the way.
Step 2: The Evaluation
Once you’ve made contact, the next step is an evaluation. This is a critical part of the process, as it allows us to fully understand your needs and the specifics of your space.
Onsite Evaluation: For many customers, an onsite evaluation is the best option. One of our local representatives will visit your home and assess the area where the ramp will be installed. During this visit, they will take detailed measurements and note any other factors that could affect the installation. The representative will also take the time to listen to your concerns, answer any questions, and discuss the different ramp options available.
How We Measure: The measurement process is a critical step in ensuring that your ramp is custom-fitted to your home and provides safe and easy access. Our team of experts uses a variety of tools to capture accurate measurements during the evaluation. First, we carefully measure the height of your steps, including the rise (vertical distance) from the ground to the top of each step. This allows us to determine the correct slope for your ramp, ensuring it meets accessibility guidelines while maintaining safety and comfort. We also measure the width of the steps or the area where the ramp will be placed to ensure the ramp will fit properly, leaving ample space for safe use. Additionally, we assess the length of the space to determine how much room is available for the ramp’s run. We may also measure the doorways, thresholds, and any surrounding obstacles like plants, mailboxes, or walls to ensure the ramp is clear of any obstructions. With these detailed measurements, we can create a ramp that is tailored to your exact needs, providing you with a safe, functional, and seamless solution for getting in and out of your home.
Virtual Evaluation: If an onsite visit is not convenient or necessary, we can also perform a virtual evaluation. This option allows us to conduct the assessment via video call or from photos, where we can review your space and make recommendations based on what we see. Virtual evaluations are a great option for those who live in areas where onsite visits are not always feasible.
We’ll schedule your evaluation within 5 business days of your initial inquiry, ensuring that we move quickly to assist you with your needs. Throughout this evaluation, we make it a priority to respect both your time and your property. We understand that this is a significant decision for you, and we approach the situation with the utmost professionalism and care.
Step 3: Proposal
After the evaluation, we’ll prepare a written proposal for you, which will detail everything discussed during the evaluation and provide a cost estimate.
Clear and Detailed Proposal: The written proposal will outline all aspects of the recommended ramp, including specifications, costs, and any other products or modifications you may need. This document will give you a clear picture of the project, so you can make an informed decision. There may be several options to choose from if your entryway has several configurations that may work. This provides you both design and pricing options.
Timing: You’ll typically receive this proposal by the end of the following business day after the evaluation. This quick turnaround ensures that you don’t have to wait long to understand your options and the cost involved. We’ll take the time to answer any questions you may have about the estimate or the process.
Step 4: Scheduling Your Installation
Once you’ve reviewed the proposal and decided to move forward, the next step is to accept the proposal and schedule your installation.
Fast and Efficient Scheduling: We understand that you want to move forward as quickly as possible, so once you accept the proposal, we’ll reach out to you by the end of the following business day to schedule your installation. Our team will work with your schedule to ensure the timing is convenient for you.
Installation Timeline: Depending on your location and the complexity of the project, we’ll give you a detailed timeline of when the installation will take place. We aim to schedule installations as soon as possible so that you can begin using your ramp without unnecessary delays. During this stage, we’ll also confirm any additional details that may need to be addressed before the installation, so there are no surprises on the day of the project.
Step 5: Installation
When installation day arrives, our goal is to complete the project quickly and professionally.
Quick Installation: In most cases, installation takes just a few hours, depending on the complexity of the project. If the ramp is a standard install, it will be completed quickly, usually within a few hours. However, if your ramp is large or has several landings, the installation may take a little longer. We’ll give you an estimated timeline when we schedule your installation.
Professional Installers: Our installers are highly trained and experienced, and they come prepared to complete the job efficiently. We’ll ensure that the ramp is installed properly, ensuring both safety and functionality. We pride ourselves on our professional approach, and we strive to minimize any disruption to your home during the installation.
Respect for Your Home: At Amramp, we respect your home. Whether your ramp is going inside or outside, we will take great care to minimally disrupt your day or disturb your property.
Going Beyond a Ramp: Full Home Safety Assessment
As part of our commitment to ensuring your full safety and accessibility, we offer a free home safety assessment during the evaluation process. Just let us know when you schedule your evaluation if you would like us to complete this full home assessment and after we measure for your ramp we can do a full walk through for:
Comprehensive Accessibility Solutions: In addition to the ramp, we can help identify other accessibility features that may benefit you, such as stairlifts, grab bars, bathing transfers, threshold ramps, door widening, or even full home modifications. These solutions can make your home safer and more navigable.
Tailored to Your Needs: We’ll work with you to understand your lifestyle and needs, helping to make your home more accessible so that you can live comfortably and safely. We’ll help you make informed decisions on any modifications that will improve your quality of life, whether it’s for mobility inside your home or outside in your community.
Conclusion: Your Journey with Amramp
At Amramp, we know that purchasing a ramp is just one part of a larger journey toward independence, safety, and peace of mind. From your first inquiry to the final installation, we are here to guide and support you every step of the way. Our team is committed to making sure that your ramp not only meets your needs but exceeds your expectations. Let us help you take the next step toward greater accessibility and the freedom to live your life fully. Contact us today and experience a customer journey built on care, expertise, and respect.
